PrivacyPolicy

This Privacy Policy applies to:

• Visitors to our website
• Students enrolling in our programs
• Parents and guardians of students aged 13–17
• Anyone interacting with uMaster's services

uMaster is intended for individuals aged 13 and above. We do not knowingly collect information from children under 13. If we discover a user under 13 has created an account or submitted information, we will delete the account and associated data.

If you believe a child under 13 has provided us information, please contact support@umaster.world.

For students aged 13–17, we may request parent or guardian details for safety, account verification, and academic communication.

3.1 Personal Information

When you register or use uMaster, we may collect:

• Full name
• Email address
• Phone number (optional)
• Parent or guardian details (for students under 18)
• School and grade information
• Country and city
• Account login details (LearnWorlds)

3.2 Academic and Program Information

To deliver mentorship and track progress, we collect:

• Assignment uploads
• Research drafts, project files, and reports
• Notes, worksheets, and submissions
• Session recordings (if applicable)
• Mentor feedback and evaluation
• Participation records

3.3 Technical and Usage Data

Automatically collected through our platform or LearnWorlds:

• IP address
• Device and browser information
• Pages visited
• Cookies and tracking data
• Time spent on pages

3.4 Payment Information

Payments are handled securely by third-party payment processors such as Stripe, PayPal, Shopify, or a similar financial service provider.

We do not store or have access to full credit card details.

We use your information to:

• Create and manage student accounts
• Deliver courses, coaching, and learning materials
• Track progress, submissions, and performance
• Provide constructive feedback
• Schedule sessions and send reminders
• Respond to support queries
• Improve our programs and platform experience
• Maintain security and prevent misuse
• Send essential program updates
• Send optional marketing updates (with opt-out option)

We may also use aggregated and anonymised data to improve our internal processes. This data cannot identify you.

If you reside in the EU or UK, we rely on these legal bases:

• Contract: To deliver the program you enrolled in
• Legitimate Interests: Platform improvement, analytics, security
• Consent: For optional marketing, testimonials, or use of project materials

You may withdraw your consent at any time.

uMaster is a global company, but our service providers (such as LearnWorlds, Google, Zoom, and Stripe) may store or process your information on servers located outside your country.

Wherever your data is processed, we take reasonable steps to ensure compliance with this Privacy Policy and applicable data protection laws.

We do not sell or rent your personal information.

We may share limited data with:

• LearnWorlds (platform hosting)
• Google Workspace (document processing)
• Zoom and Calendly (sessions and scheduling)
• Tally and other forms tools (assignment submissions)
• Payment processors
• Trusted contractors assisting with academic operations

All third-party partners are required to protect your data.

We may also disclose information if:

• Required by law
• Necessary to enforce our agreements
• Needed to ensure student safety

Our website and LearnWorlds may use cookies to:

• Improve user experience
• Save login preferences
• Analyse platform usage
• Enable core functionality

You may disable cookies in your browser settings, but some features may not work properly.

uMaster sends two types of emails:

Essential Emails

(These cannot be unsubscribed from)

• Program details
• Session reminders
• Assignment communication
• Account notifications

Optional Marketing Emails

(You can unsubscribe at any time)

• Program updates
• New courses and offers
• Announcements

You can opt out of marketing emails via the unsubscribe link or by contacting us.

Depending on your location, you may have the right to:

• Access your personal data
• Update or correct your information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Request a copy of your data (data portability)
• Restrict certain types of processing
• Withdraw consent where applicable

To exercise any rights, contact support@umaster.world.

If you are in the EU or UK, you may also lodge a complaint with your local data protection authority.

We retain your data only as long as necessary to:

• Deliver your program
• Maintain academic and participation records
• Comply with legal and financial obligations
• Resolve disputes and prevent misuse

Academic submissions and project files may be stored for internal audit or quality improvement unless deletion is requested.

If you wish to delete your account or data, email us at support@umaster.world.

We use industry-standard protections including:

• Encrypted data transmission (HTTPS)
• Restricted access to student records
• Secure third-party hosting (LearnWorlds)
• Password protection and login security

While no system is completely secure, we take reasonable measures to safeguard your information. We will notify you of any material data breach if legally required.

Our platform may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies.

We may update this policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

For questions or privacy requests: